ORDERPROCESSING & SHIPPING
When will my order be processed? Orders are dispatched fromour warehouse within 2-3 business days.
However, during busy periods such as new launches and sales, dispatch may take up to 10 extra business days. We’re always working as fast as possible to get your order out.
How can I track my order?
Once your order has been dispatched, you will receive an email with the tracking details, allowing you to track your Sajo order throughout its journey.
How long does shipping take?
Shipping times vary depending on the destination. After dispatching, our estimated shipping times are:
• USA: 3-7 business days
• Canada & International: 7-14 business days
• Nigeria & Ghana: 3-7 business days
Please note that these are estimates and may be subject to delays due to customs processing or other external factors beyond our control.
Will I have to pay customs or import duties?
Depending on your location, import duties and taxes may be charged upon delivery. These fees are determined by your local customs office and must be paid by the customer. We recommend checking with
your local customs office for more details.
ORDERS& PAYMENTS
What payment methods do you accept?
We accept Visa, Mastercard, Paystack, and other major payment providers. You can check available payment options at checkout. Payments are accepted in USD and Naira only, and all transactions must be completed through our website at checkout.
How can I change/cancel my order?
Please email sajothebrand@gmail.com immediately if you need to change or cancel your order. After your order has been dispatched, we will no longer be able to make changes.
RETURNS& EXCHANGES
Do you accept returns?
No, all sales are final. However, we offer one-time size exchanges under specific conditions. You can read our Return &
Exchange Policy [link to policy] for full details.
What if my item is damaged or incorrect? We’re so sorry ifyou received an incorrect or defective item.
Please email sajothebrand@gmail.com
within 48 hours of receiving your order with photos, and we’ll make it right.
PRODUCTAVAILABILITY & PRE-ORDERS
My size is out of stock. When will it be restocked?
Most of our styles are produced in limited quantities and may not be restocked. We encourage you to sign up for our newsletter to be the first to know about new collections and exclusive releases.
How do pre-orders work?
Pre-order items allow you to secure limited-edition pieces before they officially launch. When placing a pre-order, full payment is required at checkout, and shipping times will be stated on the product page.
DISCOUNTS& GIFT CARDS
Do you offer gift cards or discount codes?
We occasionally offer discount codes, so be sure to sign up for our newsletter to receive them first. We do not offer gift
cards yet but will be adding them soon.
PRESS& CONTACT
Who do I contact for press inquiries?
For press inquiries, please email [your press email].
How do I contact customer service?
You can reach us at sajothebrand@gmail.com or via Instagram [@sajoisthelabel].
What are your customer service hours?
Monday - Friday: 10 AM - 6 PM (EST)